Contract for the Supply of Goods:
The display of goods on the Videoscene site amounts to an invitation to treat only and is not an offer to sell goods at any price indicated. No contract for the supply of goods will be deemed to exist between you and Videoscene unless, and until, an email is sent by Videoscene to you confirming that your order has been accepted. This confirmation email amounts to an acceptance by Videoscene of your offer to buy goods from Videoscene and this acceptance is effective regardless of whether or not you receive the email. Videoscene are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods, any description applied to the goods, the availability of the goods or the order itself.
We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary. These terms are governed by the laws of England and any disputes will be decided only by the courts of England. Our terms and conditions do not affect your statutory rights as a consumer.
Once you have placed your order through our website you will be sent an email confirmation which gives all the details of your order. You can cancel from the day you placed the order up to 7 days after receiving the goods for any reason. Returning items is at the consumer’s cost. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery. Please return the items to: Videoscene, PO Box 243, Lytham St Annes, FY8 9DE. Please include the following information: your name and address, order number, reason for return and the date on which you received it. We will refund the full amount paid within 30 days.
We endeavour to supply only the highest quality products. However, if you are unhappy with a product in any way it can be returned to us within 14 days following these steps. Returning items is at the consumer’s cost. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery. Please return the items to: Videoscene, PO Box 243, Lytham St Annes, FY8 9DE. Please include the following information: your name and address, order number, reason for return and the date on which you received it.
If an item is found to be faulty or not what you ordered, or for any other reason which is our fault, please contact us to arrange a return. If the goods are found to be faulty, a replacement will be sent. If the goods are not what you ordered, the correct goods will be sent.
Comments or Complaints:
If you have any comments about anything we do please contact us using the details above. We endeavour to respond within two working days.
We may use this information to very occasionally tell you about important changes to our website. If you do not wish to receive this information, please send us an email to firstname.lastname@example.org.
We do not sell, trade or rent your personal information to other companies.
When you place orders or access your account information, you are connected to our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all information is collected lawfully and in accordance with the Data Protection Act 1988.
Cookies are used by most websites. Without them our website wouldn't be able to remember basic information such as which items are in your shopping basket. The cookies we use are simple 'session id' cookies and they do not store sensitive information. Cookies allow you to make full use of our website - obviously you are free to disable cookies in your browser if you'd prefer, however without them Videoscene.co.uk will not function properly as an e-commerce website.
There is also a cookie provided by Globalsign - this is the security company who provide our SSL encryption service, used when you are on sensitive parts of the website (eg viewing your account data or placing an order).
Google Analytics Cookies:
Occasionally we use Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
Any web pages which include streaming video clips (eg our Railway TV page) will also include Cookies from YouTube.
Copyright, Trademark & Data Protection: