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Full Terms & Conditions

Contract for the Supply of Goods:
The display of goods on the Videoscene site amounts to an invitation to treat only and is not an offer to sell goods at any price indicated. No contract for the supply of goods will be deemed to exist between you and Videoscene unless, and until, an email is sent by Videoscene to you confirming that your order has been accepted. This confirmation email amounts to an acceptance by Videoscene of your offer to buy goods from Videoscene and this acceptance is effective regardless of whether or not you receive the email. Videoscene are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods, any description applied to the goods, the availability of the goods or the order itself.

General:
We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary. These terms are governed by the laws of England and any disputes will be decided only by the courts of England. Our terms and conditions do not affect your statutory rights as a consumer.

Cancellation:
Once you have placed your order through our website you will be sent an email confirmation which gives all the details of your order. You can cancel from the day you placed the order up to 7 days after receiving the goods for any reason. Returning items is at the consumer’s cost. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery. Please return the items to: Videoscene, PO Box 243, Lytham St Annes, FY8 9DE. Please include the following information: your name and address, order number, reason for return and the date on which you received it. We will refund the full amount paid within 30 days.

Returns:
We endeavour to supply only the highest quality products. However, if you are unhappy with a product in any way it can be returned to us within 14 days following these steps. Returning items is at the consumer’s cost. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery. Please return the items to: Videoscene, PO Box 243, Lytham St Annes, FY8 9DE. Please include the following information: your name and address, order number, reason for return and the date on which you received it.

Faulty Items:
If an item is found to be faulty or not what you ordered, or for any other reason which is our fault, please contact us to arrange a return. If the goods are found to be faulty, a replacement will be sent. If the goods are not what you ordered, the correct goods will be sent.

Comments or Complaints:
If you have any comments about anything we do please contact us using the details above. We endeavour to respond within two working days.

Privacy Policy:
When you place an order we collect your name, e-mail address, mailing address and telephone number. We do not store any financial information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide. This information is used to process orders and to provide a more personal shopping experience. If you have any question regarding our privacy policy please contact us.
We may use this information to very occasionally tell you about changes to our website and to let you know about our products or services. If you do not wish to receive this information, please send us an email to sales@videoscene.co.uk. We do not sell, trade or rent your personal information to other companies.

Security:
When you place orders or access your account information, you are connected to our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all information is collected lawfully and in accordance with the Data Protection Act 1988.

Cookies:
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our website to track items in your Shopping Basket and Permanent Cart. They also allow us to provide features such as personalised greetings. Cookies allow you to take full advantage of some of our most innovative and useful features and we recommend that you leave them turned on so you can take advantage of our many special features.

Copyright, Trademark & Data Protection:
All content included on this site including but not limited to web site design, text, graphics, logos, and the selection and arrangement thereof are the property of Videoscene and are protected by UK and international copyright laws. All software used on this site is the property of Videoscene or its software suppliers and is protected by UK and international copyright laws. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose. We will use the information you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

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Videoscene
PO Box 243
Lytham St.Annes
FY8 9DE
Tel: 01253 738336
Email: sales@videoscene.co.uk