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Cancellation & Returns

Cancellation:
Once you have placed your order through our website you will be sent an email confirmation which gives all the details of your order. You can cancel from the day you placed the order up to 7 days after receiving the goods for any reason. Returning items is at the consumer’s cost. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery. Please return the items to: Videoscene, PO Box 243, Lytham St Annes, FY8 9DE. Please include the following information: your name and address, order number, reason for return and the date on which you received it. We will refund the full amount paid within 30 days.

Returns:
We endeavour to supply only the highest quality products. However, if you are unhappy with a product in any way it can be returned to us within 14 days following these steps. Returning items is at the consumer’s cost. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery. Please return the items to: Videoscene, PO Box 243, Lytham St Annes, FY8 9DE. Please include the following information: your name and address, order number, reason for return and the date on which you received it.

Faulty Items:
If an item is found to be faulty or not what you ordered, or for any other reason which is our fault, please contact us to arrange a return. If the goods are found to be faulty, a replacement will be sent. If the goods are not what you ordered, the correct goods will be sent.

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Videoscene
PO Box 243
Lytham St.Annes
FY8 9DE
Tel: 01253 738336
Email: sales@videoscene.co.uk